Menu

FAQs

Delivery

No, we only deliver our products to major cities in Nepal. We are planning on expanding it to include all districts of Nepal in the near future.
Category: Delivery

Delivery times may vary depending on the delivery location as well as the type of product you order.

Category: Delivery
– Delivery charges depends on the place.
– FREE Delivery on Medicine orders of Rs. 1000 or more.
– Additional weight-based delivery charges may apply for selected Non-Prescription products even if the total order value is more than Rs. 1000.
Please Note: The additional weight-based delivery charges for selected Non-Prescription products are specified on the respective product pages, and these charges will also be displayed right below the respective products in the Shopping Cart page during checkout.

Note:

  • Tracking number of your order would be available in your account on Netmeds.com.
  • Netmeds.com bears the responsibility of material between dispatch and delivery period.
Category: Delivery

Cash on Delivery (COD) is a payment method by which you can pay for your ordered item(s) in cash when the courier company delivers the item(s) to you at your delivery address.

Don’t own a credit/debit card? Or don’t wish to pay online? Rather than making any advance online payment, Netmeds’ COD option gives you the flexibility to pay the complete order amount on delivery.

Category: Delivery

COD orders are charged an additional Rs. 49 for any order value.

Category: Delivery

In the website, select products and add them to your cart and then in the Payment & Order Review page, simply select Cash on Delivery (COD) as your payment method.

Then you are required to enter your one-time password, received on your mobile phone, in the box provided and click the “COMPLETE PURCHASE” button. We will dispatch your order once it has been approved.

Once the courier agent delivers the product(s) you ordered, you pay them the complete order amount in cash.

 

 

Category: Delivery

Terms & Conditions for COD payment:

  • COD charges is minimum Rs. 50 on ALL orders, with few exceptions.
  • There is no minimum order value for COD orders.
  • COD charges are in addition to the standard delivery charges.
  • Only Nepali Rupee is accepted in the COD payment method.
  • Payment through credit/debit cards, DD, cheque or any other means is NOT accepted in the COD payment. COD is strictly a cash-only payment method.
  • COD orders that are not confirmed will be automatically voided in 48 hours.
  • Any items can be ordered through a COD transaction.
  • The COD option is available for selected locations only.
  • In a COD transaction, if you use any discount coupon, the discount will be applicable solely on item price only, excluding COD charges.
  • The original Shipping/COD charges are not refundable except in the event of our error.
  • Do remember to quote your order ID in all of your correspondence.
  • MedNep reserves the right to end or make amends in the COD mode of payment at any time.
Category: Delivery
You’ll get email confirmation of your order along with tracking details and you can always login to your account and track status. If the status of your order appears as “In Transit”, your order has been shipped. You can also get information regarding your shipment by calling our Customer Service number: +977 98510 69000
Category: Delivery
You can check your current order status by simply logging into your account. This lets you track your order in real time. Alternatively, you may check the status of your order by calling our Customer Service number: 72007-12345.
Category: Delivery
If you wish to cancel your order, you can send an email request to cs@netmeds.com. Please note that in case your order has already been charged or delivered, we cannot cancel it.
Category: Delivery
No, you cannot cancel your order once your payment has been processed.
Category: Delivery
If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us via the online chat or call at 72007-12345 or email to sales@netmeds.com.
Category: Delivery
MedNep.com takes greatest possible care in packaging your order. Untouched by human hands, your order will be packaged in factory-sealed blister/strip packaging.
Category: Delivery
Your order will be delivered by our couriers.
Category: Delivery

General

Yes, we are a licensed pharmacy offering prescription medications online. Our license number is XXXXXX.

Category: General

Our website is open 24 hours a day, 7 days a week. Call Centre support is available 7 days a week, 09:00 am to 08:00 pm Nepal time.

Category: General

Putalisadak, Kathmandu, Nepal

+977 98510 69000

Category: General

To contact our pharmacists online, you can send your questions by using either the online chat option available in all the pages, or by completing Contact Us section where “Ask Our Pharmacist Your Questions” should be selected. It’s a free service!

Category: General

At MedNep.com, your privacy and security are extremely important to us. We are committed to protecting the confidentiality of your personal information (your name, address, email address or credit card information) and we never share them with any other person or company. It is used solely by our authorised personnel to process your order.

Please note that all information provided to us is subject to doctor–patient privilege laws. Being compliant with PCI DSS Level 3, we use the latest electronic security measures and our servers are protected by secure firewalls to prevent unauthorised access to your personal data.

Category: General

No, we do not accept any insurance plans. However, we can provide invoice and receipt towards your order to claim your insurance. But, in most cases, you will find our low-priced medications to be of great value compared with that of your insurance plan.

Category: General

To know about our Return and Refund policy, please click here.

Category: General

Although we make every effort to ensure product images on our website are identical to the item you receive, occasionally actual product colour may vary from the image shown. We cannot guarantee the accurate representation of the product because not all computer monitors may have the same colour settings. Please note that product image on our site is for illustrative purpose only.

Category: General

Medicine

Yes. The medications that you purchase at our pharmacy are of the highest quality. The prescription medications we provide are procured from world-class and well-recognised pharmaceutical companies such as GlaxoSmithKline, Pfizer, Wyeth, Merck, Ranbaxy, Dr. Reddy’s, Nicholas Piramal, Sun Pharmacy and other global industry giants. They are manufactured under government supervision, prepackaged in factory-sealed blister packs and untouched by human hands.

Category: Medicine

According to the trademark laws, generic pill is not allowed to look exactly like its brand-name version. So the pills (generic version) you received normally will look different from their branded counterparts, even though both contain the same active ingredient(s) and work in the same way exactly.

Category: Medicine

Generic Drugs, also known as Generics or Generic Medications, are drugs that are marketed without brand names and are considered identical as their brand-name counterparts in all respects such as strength, dose, active ingredients, intended use, route of administration, efficacy, bioavailability and safety. As required by the CDSCO, India’s regulatory body for pharmaceuticals, Generics must meet the same rigid standards as set for brand-name counterparts.

Category: Medicine

Yes, all of our generic drugs are procured from the world-renowned manufacturers and thus our generic products meet rigorous specifications and are strictly regulated for safety, quality and potency. By law, generic drugs must be bio-equivalent to brand-drug counterparts.

Category: Medicine

IN STOCK: This means that the product is currently stocked in our warehouse and is available to be shipped.

AVAILABLE: This means that the product is available to order, but is expected to be in stock and ship in 4 to 5 days.

Category: Medicine

Ordering

In order to process your order quickly, we need the following details from you:

  • Your billing/shipping information
  • Your prescription (required for the order of Prescription medicines).
  • Your payment details.
Category: Ordering

Yes. A total of 4 prescriptions can only be uploaded in an order. However, you can upload the remaining prescription(s) in a new order.

Category: Ordering

MedNep.com accepts the following forms of payment:

  • – Credit/debit card
  • – Cash on Delivery (COD)

Note: Credit/debit card and net banking payments are processed via our online payment service partners.

Category: Ordering

Certainly, you can upload as many as 4 prescriptions and place them as a single order at our store. You may also combine your prescription medication order with herbal or OTC products.

Category: Ordering
Yes, all product prices quoted in our website are in Nepali Rupees (Nrs) and they are inclusive of VAT.
Category: Ordering
MedNep.com takes greatest possible care in packaging your order. Untouched by human hands, your order will be packaged in factory-sealed blister-packs.
Category: Ordering
No. There are no hidden charges in any of our products.
Category: Ordering

No. Mednep.com does not charge any additional professional fees on your prescription drug orders. The Pharmacist review charges are already included in the listed prices of our products.

Category: Ordering

X